ALL TOPICS

The Basics

• Start Here --> How to decide which service to purchase for my home?
• 1. How do I book a cleaning with Gmaids?
• 2. What happens after I book my eco friendly home cleaning?
• 3. Are your cleaning teams pet friendly?
• 4. How are prices determined?
• 5. Do I have to be present for the first visit?

See all 13 articles

Our Services

• Do you clean Windows?
• What is the highest ceiling we can clean?
• What tasks are included in each service? (cleaning checklist)
• What are the benefits of being subscribed to recurring service?
• What are the Add-Ons you offer?
• Do you clean or handle collectibles?

See all 12 articles

Your Home

• How will you access my home?
• How to calculate your home square footage
• How do we handle clutter?
• Safety & Confidentiality

Scheduling

• How schedule changes are handled?
• What is the appointment window arrival time for the cleaner?
• Canceling your service

Products, supplies and tools we use

• What brands of green cleaning products do you use?
• Who provides the cleaning products, tools and supplies?
• Type of vacuums we use

Pricing

• Do you offer discounts?
• Skipping cleaning from Weekly to Biweekly or Monthly.
• How do I get a custom quote or estimate for my house?
• Recurring services rates
• Capping your Deep Cleaning or Move In/Out service

Billing

• What form of payment you take?
• How do I update my credit/debit card or bank account?
• When is my payment processed?
• How can I get a statement of my account and payments I’ve made?
• Coupons

Reviews/References

• Do you have Yelp, Google and Angie's List profiles?
• Can you provide references?

Fees

• What if I accidentally leave the door locked and my cleaning team comes?
• When the Late Cancellation fee applies?
• When a Lock Out fee applies?
• Returned Check or Credit Card Fee
• Collections Fee